Welcome to The Hotel Grand Orchard and Hotel Orchard Green and Royal. These Terms and Conditions govern the use of our website, booking services, hotel accommodations, and facilities. By making a reservation, accessing our website, or staying at our hotels, guests agree to comply with the policies outlined below.

Our goal is to ensure a comfortable, safe, and enjoyable experience for every guest. Please read the following terms carefully before confirming your booking or using any of our services.

Introduction

The Hotel Grand Orchard and Hotel Orchard Green and Royal are committed to providing quality hospitality services to travelers visiting Pathankot and nearby destinations. These terms establish the guidelines regarding reservations, payments, cancellations, guest responsibilities, and hotel policies.

The terms apply to all guests, visitors, and users accessing the website or staying at either of our hotel properties.

Hotel Property Details

The Hotel Grand Orchard

Dalhousie Bypass, Pathankot, Punjab 145001

Hotel Orchard Green and Royal

Gurdaspur Rd, near Bus Stand, Shastri Nagar, Pathankot, Punjab 145001

Both properties provide accommodation, dining, and hospitality services designed to meet the needs of business travelers, families, and tourists visiting the region.

Reservation Policy

Guests can make reservations through the hotel website, phone calls, travel agencies, or authorized booking platforms. All bookings are subject to availability and confirmation from the hotel.

When making a reservation, guests may be required to provide the following information:

• Full name

• Contact number

• Email address

• Check-in and check-out dates

• Number of guests

• Payment details if applicable

The hotel reserves the right to decline or cancel bookings if incorrect information is provided.

Check-In and Check-Out Policy

Standard check-in and check-out timings help ensure smooth room management and guest convenience.

Standard Check-In Time: Afternoon (as per hotel schedule)
Standard Check-Out Time: Morning (as per hotel schedule)

Early check-in or late check-out may be available depending on room availability and may involve additional charges.

Guests must present valid identification during check-in as required by local regulations.

Payment Policy

Payment for hotel bookings can be made through different modes including:

• Online payment gateways

• Credit or debit cards

• Cash payments (subject to hotel policies)

• Bank transfers where applicable

Some reservations may require advance payment to confirm the booking. Guests are advised to review payment requirements at the time of booking.

The hotel reserves the right to cancel reservations if payment terms are not fulfilled.

Cancellation Policy

We understand that travel plans may change unexpectedly. Guests may cancel their reservations according to the hotel’s cancellation policy.

Cancellation terms may vary depending on:

• Type of booking

• Room category

• Booking platform used

Certain reservations may allow free cancellation within a specific time period, while others may involve cancellation charges.

Guests are advised to review cancellation policies before confirming reservations.

Guest Responsibilities

Guests staying at The Hotel Grand Orchard and Hotel Orchard Green and Royal are expected to follow hotel policies and maintain respectful behavior.

Guest responsibilities include:

• Providing accurate booking information

• Maintaining proper conduct within hotel premises

• Respecting other guests and hotel staff

• Taking care of hotel property and facilities

Any damages caused to hotel property by guests may result in additional charges.

Identification Requirements

All guests must provide valid identification at the time of check-in in compliance with local laws and government regulations.

Accepted identification may include:

• Passport

• Government-issued identification card

• Driving license

• Aadhaar card (for Indian residents)

Without valid identification, the hotel may not allow check-in.

Hotel Property and Facilities Usage

Guests are welcome to use the hotel facilities provided during their stay. However, the use of facilities must comply with hotel rules.

Facilities available at the hotels may include:

• Guest rooms

• Dining areas

• Parking areas

• Event spaces

• Common areas

Any misuse of facilities or violation of hotel rules may lead to termination of services without refund.

Damage and Liability

Guests are responsible for maintaining hotel property during their stay. If any damage occurs due to negligence or misuse, the guest may be required to compensate for repair or replacement costs.

The hotel reserves the right to charge the guest for damages identified during or after the stay.

Safety and Security

The safety of guests is a top priority for both hotel properties. Security measures are maintained to ensure a safe environment within the premises.

Guests are advised to take basic precautions such as:

• Safeguarding personal belongings

• Locking room doors when leaving

• Informing hotel staff about suspicious activities

The hotel shall not be held responsible for loss or damage to personal belongings unless deposited in designated safe storage areas if available.

Hotel Rules and Conduct

To maintain a peaceful environment for all guests, certain rules apply within the hotel premises.

Guests are expected to:

• Maintain appropriate behavior

• Avoid excessive noise

• Follow hotel guidelines regarding visitors

• Respect privacy and comfort of other guests

Failure to comply with these rules may result in cancellation of accommodation.

Events and Gatherings

The hotels may host events such as meetings, celebrations, or gatherings. Event bookings are subject to availability and separate terms depending on the nature of the event.

Event organizers must follow hotel guidelines regarding:

• Guest capacity

• Timing restrictions

• Property usage

• Noise regulations

Privacy and Personal Information

Any personal information provided during bookings or website use is handled responsibly and used only for reservation and communication purposes.

Guest data may include:

• Contact information

• Booking details

• Payment information

The hotel respects guest privacy and takes reasonable measures to protect personal data.

Website Use

The hotel website may provide information regarding accommodation, services, facilities, and booking options.

Users of the website agree not to misuse the website by:

• Providing false information

• Attempting unauthorized access

• Using website content for unlawful purposes

All website content is intended for informational purposes.

Changes to Terms and Conditions

The Hotel Grand Orchard and Hotel Orchard Green and Royal reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Guests are encouraged to review this page periodically to stay informed about the latest policies.

Continued use of hotel services after updates implies acceptance of revised terms.

Governing Law

These Terms and Conditions are governed by the laws applicable in the region where the hotels operate.

Any disputes arising from bookings or services shall be subject to the jurisdiction of the appropriate legal authorities in Punjab, India.

Contact Information

For questions regarding these Terms and Conditions or hotel services, guests may contact the hotel directly.

The Hotel Grand Orchard

Dalhousie Bypass
Pathankot, Punjab 145001

Hotel Orchard Green and Royal

Gurdaspur Rd, near Bus Stand
Shastri Nagar, Pathankot, Punjab 145001

Our team will be happy to assist with any queries related to bookings, policies, or guest services.