The Hotel Grand Orchard – Jalandhar

Dalhousie Bypass, Pathankot, Punjab 145001

Hotel Orchard Green and Royal

Gurdaspur Rd, near Bus Stand, Shastri Nagar, Pathankot, Punjab 145001

At The Hotel Grand Orchard and Hotel Orchard Green and Royal, we value the trust our guests place in us. Protecting your privacy and safeguarding your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, manage, and protect the information provided by guests and website users.

By accessing our website, booking a room, or using our hospitality services, you agree to the practices described in this Privacy Policy.

This policy applies to all services offered by both hotel properties and governs how personal information is handled in accordance with applicable data protection principles.

Introduction

Hospitality services often require the collection of personal information to ensure smooth reservations, guest identification, and service delivery. At our hotels, we collect only the information necessary to provide a comfortable and secure stay experience.

The purpose of this Privacy Policy is to clearly explain:

• What information we collect

• How the information is used

• How guest data is protected

• When information may be shared

• Guest rights regarding personal data

We are committed to maintaining transparency in all aspects of information handling.

Information We Collect

When guests interact with our hotels or website, certain information may be collected to facilitate reservations and services.

Personal Information

Guests may provide personal details such as:

• Full name

• Contact number

• Email address

• Residential address

• Identification details required for hotel check-in

• Booking preferences and special requests

This information helps us manage reservations and provide personalized services.

Booking Information

When guests make reservations, additional details may be collected including:

• Check-in and check-out dates

• Number of guests

• Room preferences

• Payment method details

• Booking platform information

These details help ensure accurate booking confirmations and smooth check-in procedures.

Payment Information

Payment information may be collected when guests make reservations or payments for hotel services.

Depending on the booking method, payment data may include:

• Credit or debit card details

• Payment gateway confirmations

• Billing information

Secure payment processing systems are used to protect financial information.

Website Usage Information

When users visit our website, certain non-personal information may be collected automatically for website performance and improvement.

This may include:

• Browser type

• Device type

• IP address

• Pages visited on the website

• Time spent on website pages

This information helps improve user experience and website functionality.

How We Use Your Information

The information collected from guests and website visitors is used only for legitimate hospitality and business purposes.

Reservation Management

Personal information is used to confirm and manage hotel bookings. This ensures that guests receive accurate reservation details and timely communication regarding their stay.

Guest Services

Information helps the hotel provide personalized services such as:

• Room preferences

• Special requests

• Customer assistance

• Travel-related guidance

Our goal is to enhance the guest experience during every stay.

Communication

Guest contact details may be used for:

• Reservation confirmations

• Booking updates

• Customer support responses

• Important service announcements

Communication ensures that guests stay informed about their reservations and hotel services.

Legal and Regulatory Compliance

Hotels are required to maintain certain guest records in accordance with government regulations. Information such as identification details may be collected and stored to comply with local laws and safety requirements.

Service Improvement

Website and booking data may be analyzed to improve services, understand guest preferences, and enhance hospitality offerings.

These improvements allow us to provide better accommodation experiences in the future.

Sharing of Information

Guest information is treated with strict confidentiality and is not sold or rented to third parties. However, information may be shared under specific circumstances.

Service Providers

Certain service providers may assist with hotel operations such as:

• Payment processing companies

• Reservation management systems

• Website hosting providers

These service providers only receive the necessary information required to perform their services.

Legal Authorities

Guest information may be shared with government authorities if required by law or regulation. This includes situations where identification verification or legal compliance is necessary.

Data Protection and Security

Both hotel properties implement reasonable security measures to protect guest information from unauthorized access, misuse, or disclosure.

Security Practices

Data protection measures may include:

• Secure reservation systems

• Controlled access to guest information

• Password-protected administrative systems

• Secure payment processing

These measures help maintain the confidentiality and safety of guest information.

Retention of Information

Personal information may be retained only for as long as necessary to fulfill the purposes outlined in this policy.

Retention periods may depend on:

• Reservation records

• Legal obligations

• Business record-keeping requirements

Once the information is no longer required, it may be securely deleted or anonymized.

Guest Rights

Guests have certain rights regarding their personal information. These rights may include:

• Requesting access to personal information

• Requesting correction of inaccurate data

• Requesting deletion of certain information where permitted

Guests can contact the hotel management if they have concerns regarding the handling of their personal data.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve the browsing experience.

Cookies help in:

• Remembering user preferences

• Analyzing website performance

• Enhancing website functionality

Users can choose to disable cookies in their browser settings if they prefer not to allow them.

Third-Party Websites

Our website may include links to external websites such as travel platforms or tourism information pages.

Please note that these external websites operate independently and have their own privacy policies. Our hotels are not responsible for the privacy practices of third-party websites.

Children's Privacy

Our services are primarily designed for adult travelers and booking users. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If any such information is identified, appropriate steps may be taken to remove it.

Policy Updates

The Hotel Grand Orchard and Hotel Orchard Green and Royal reserve the right to update or modify this Privacy Policy whenever necessary.

Changes may occur due to:

• Legal requirements

• Business updates

• Technology changes

Guests are encouraged to review this page periodically to stay informed about our data protection practices.

Continued use of hotel services or website access after updates indicates acceptance of the revised policy.

Contact Information

Guests who have questions or concerns regarding this Privacy Policy may contact the hotels directly.

The Hotel Grand Orchard

Dalhousie Bypass
Pathankot, Punjab 145001

Hotel Orchard Green and Royal

Gurdaspur Rd, near Bus Stand
Shastri Nagar, Pathankot, Punjab 145001

Our team will assist with any privacy-related inquiries.